La OMIC de Granadilla resuelve el pago de 60.000 euros de una indemnización por fallecimiento

Ayuntamiento de Granadilla 020119

La Oficina Municipal de Información al Consumidor (OMIC) del Ayuntamiento de Granadilla de Abona, dependiente de la Concejalía de Consumo y Atención Ciudadana, cuya responsable es María Candelaria Rodríguez González, ha conseguido resolver recientemente de forma favorable una reclamación realizada a una compañía de seguros para el pago de una indemnización por fallecimiento. Tras la intervención de la OMIC, la persona reclamante, en base a su derecho a una prestación por el pago en su momento de un seguro de vida, ha cobrado el importe que le correspondía de 60.000 euros.

Hay que resaltar que la usuaria llevaba tiempo intentando resolver esta situación por su cuenta, pero la compañía se negaba, alegando “una cláusula” que no aparecía en el contrato; motivo por el cual la aseguradora ha tenido que aceptar y pagar lo que le pertenecía legalmente a la reclamante. Desde la OMIC se están tramitando en la actualidad diversas reclamaciones por este mismo motivo y se prevé que se resuelvan, también, de forma positiva.

Además, desde esta oficina municipal se ha dado traslado de los hechos a la Dirección General de Seguros y Fondos de Pensiones. La OMIC presta un servicio gratuito de asesoramiento, información general y mediación de resolución de conflictos a los consumidores. Los interesados deben dirigirse a cualquier oficina del Servicio de Atención a la Ciudadanía (SAC) y solicitar una cita, y en el caso de que quiera plantear una reclamación o denuncia, también podrán realizarlo a través del SAC o en la página web del Ayuntamiento.

 

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