Las personas con discapacidad auditiva podrán contactar con el 091 a través del servicio SVisual

El director general de la Policía, Francisco Pardo, ha anunciado esta mañana que en la plataforma SVisual –un servicio de video-interpretación en lengua de signos española- se ha habilitado un acceso que permitirá al usuario llamar a la Policía en casos de emergencia.

Cuando se reciba la llamada, se sabrá de forma inmediata que se trata de una emergencia y traducirá sus mensajes a la Policía Nacional.

El director general de la Policía, Francisco Pardo Piqueras, ha participado esta mañana en la presentación de un nuevo proyecto de colaboración con la Confederación Estatal de Personas Sordas (CNSE). Junto a la presidenta de esta institución, Concepción María Díaz Robledo, y la subdirectora general de Coordinación y Ordenación, Mercedes Jaraba Sánchez, Pardo ha anunciado que las personas que sufren algún tipo de discapacidad auditiva podrán ahora contactar con el 091 en casos de emergencia a través del servicio SVisual. Este nuevo servicio ya esta operativo en todas las salas del 091 de la Policía Nacional.

Esta plataforma es el primer servicio de video-interpretación en lengua de signos que existe en España. Su función es facilitar que las personas sordas o con discapacidad auditiva puedan ponerse en contacto con terceros a través de sus teléfonos, tabletas u ordenadores mediante la figura del intérprete de lengua de signos.

Se ha introducido en la plataforma un acceso específico que el usuario podrá utilizar para llamar al 091. De este modo, al recibir la llamada en SVisual, se sabrá de forma inmediata que se trata de una emergencia destinada a la Policía. El intérprete comunicará a los Centros Inteligentes de Mando, Comunicación y Control de la Policía Nacional que una persona con discapacidad auditiva necesita ayuda. En esos momentos, comenzará la interpretación de los mensajes de los interlocutores.

Acuerdos para mejorar la seguridad, protección y accesibilidad de las personas con discapacidad

Este servicio de conexión de SVisual constituye una de las múltiples acciones que la Policía Nacional lleva a cabo para mejorar la seguridad, protección y accesibilidad de las personas con discapacidad.

En el año 2015, la Dirección General de la Policía y la Confederación Estatal de Personas Sordas (CNSE) firmaron un acuerdo de colaboración para mejorar la protección y seguridad del colectivo de personas sordas o con discapacidad auditiva a través de una correcta accesibilidad al servicio policial. En este sentido, la Policía Nacional y CNSE pusieron a disposición de las personas con discapacidad auditiva la utilización de la plataforma de video-interpretación de lengua de signos SVisual, tanto en las oficinas de denuncias como en las oficinas de expedición del DNI de 19 comisarías de Policía.

Desde la Policía Nacional también se ha procedido, mediante acuerdos con la Fundación ONCE, a la instalación de unas tecnologías de accesibilidad denominadas bucles magnéticos en determinadas dependencias policiales. Los bucles magnéticos constituyen una ayuda auxiliar para usuarios de prótesis auditivas que facilita la accesibilidad auditiva en el entorno, tanto para la orientación y movilidad en el espacio como para la percepción de la información sonora de todo tipo y del lenguaje. Hasta el momento, se ha procedido a la instalación de 237 bucles magnéticos en las oficinas de denuncia y DNI de 121 dependencias policiales diferentes puntos de España.

 

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