5 consejos sobre el ejercicio del derecho de desistimiento por compras en internet

Por Javier de Cabo, abogado de LABE Abogados

El derecho de desistimiento nos permite devolver al empresario ese producto que no se ajusta a lo esperado o que realmente no necesitábamos y, todo ello, sin costes para el consumidor.

¿Cuántas veces hemos solicitado un producto por internet, confiados en la publicidad ofrecida por el empresario, para terminar recibiendo algo que jamás habríamos comprado? ¿Cuántas veces nos hemos arrepentido en el último minuto de haber hecho “clic” con el ratón? El derecho de desistimiento nos permite devolver al empresario ese producto que no se ajusta a lo esperado o que realmente no necesitábamos y, todo ello, sin costes para el consumidor.

+ ¿Qué consumidores pueden ejercitar el derecho de desistimiento?
a Aquellos a los que el empresario haya reconocido ese derecho en la oferta de contratación, en la promoción o publicidad del producto o cuando se lo haya concedido en el contrato. Además, existen supuestos en los que el empresario está obligado legalmente a otorgar ese derecho al consumidor, como es el caso de los contratos a distancia (entre ellos, los contratos celebrados a través de internet) o los contratos celebrados fuera del establecimiento mercantil del empresario.

+ ¿Cómo saber si en el contrato que he celebrado se me reconoce este derecho?
En los casos en los que el derecho está reconocido por la propia legislación, se impone al empresario la obligación de informar de su existencia al consumidor. En el resto de contratos, aunque el empresario no esté obligado a reconocer el derecho de desistimiento al consumidor, para el caso de que lo haga este figurará también en el contrato o en la publicidad. Por lo tanto, bastará con comprobar que en el contrato se recoja una cláusula en la que se nombre al “derecho de desistimiento”. Así mismo, el empresario debe entregar al consumidor un documento de desistimiento que posibilite el ejercicio del mismo.
En caso de que el empresario incumpla alguna de estas obligaciones, el legislador ha dispuesto sanciones que pasan por aumentar los plazos reconocidos al consumidor para ejercitar sus derechos frente a tales empresarios.

+ ¿Cómo ejercitar el derecho de desistimiento?
El ejercicio del derecho de desistimiento no está sujeto a ninguna formalidad específica, por tanto, el consumidor puede utilizar cualquier medio para ejercitarlo. No obstante, en caso de controversia, la ley impone al consumidor la obligación de probar que ha ejercitado el derecho de desistimiento dentro del plazo, por lo que es recomendable usar medios que con posterioridad permitan al consumidor probar que efectivamente se utilizó este derecho y la fecha en la que se ejercitó, por ejemplo, aquellos que dejen constancia escrita (a través del documento de desistimiento facilitado por el empresario, mediante el envío de un correo electrónico, mensaje mensajes de texto, whatsapps, etc.).

+ ¿Puedo ejercitar este derecho cómo y cuándo yo quiera?
Sí y no. El ejercicio de este derecho no está sujeto a justificación de ningún tipo, esto quiere decir que el consumidor no tiene que dar explicaciones al empresario de los motivos por los que devuelve el producto. Sin embargo, sólo puede ejercitarse durante un plazo legal de 14 días naturales (salvo que el empresario reconozca al consumidor un plazo mayor) y el consumidor debe devolver el producto de que se trate al empresario (siendo los gastos y costes de la devolución de cuenta del empresario, salvo que se hubiera pactado otra cosa).

+ ¿En qué contratos NO se reconoce este derecho al consumidor?
a) Contratos de prestación de servicios, cuando el servicio se haya prestado íntegramente (Solicitud de comida a domicilio, cuando la comida ya ha sido elaborada y entregada).
b) Contratos de suministro de bienes o prestación de servicios cuyo precio sea variable según las condiciones del mercado.
c) Contratos de suministro de bienes confeccionados conforme a las especificaciones del consumidor y usuario o claramente personalizados (Como es el caso de la confección de un traje a medida).
d) Contratos de suministro de bienes que puedan deteriorarse o caducar con rapidez.
d) Contratos de suministro de bienes precintados que no sean aptos para ser devueltos por razones de protección de la salud o de higiene y que hayan sido desprecintados tras la entrega (Por ejemplo, ropa interior).
h) Los contratos en los que el consumidor y usuario haya solicitado específicamente al empresario que le visite para efectuar operaciones de reparación o mantenimiento urgente.
i) El suministro de grabaciones sonoras o de vídeo que estén precintadas, o de programas informáticos precintados que hayan sido desprecintados por el consumidor y usuario después de la entrega.
k) Los contratos celebrados mediante subastas públicas.
l) El suministro de servicios de alojamiento para fines distintos del de servir de vivienda.
m) Transporte de bienes.
n) Alquiler de vehículos.
ñ) Suministro de contenido digital, cuando la ejecución haya comenzado y se haya informado al consumidor que pierde su derecho de desistimiento. (Netflix, HbO, Canal +, etc.)

 

57 Commentarios en "5 consejos sobre el ejercicio del derecho de desistimiento por compras en internet"

  1. I just want to mention I am just newbie to weblog and absolutely liked this page. Probably I’m likely to bookmark your blog post . You surely have wonderful writings. Regards for sharing your web site.

  2. I’ve been meditating on the identical issue personally recently. Pleased to see another person on the same wavelength! Nice article.

  3. Trying to do the Lord’s work in your own strength is the most confusing, exhausting, and tedious of all work. But when you are filled with the Holy Spirit, then the ministry of Jesus just flows out of you.’ By Corrie Ten Boom

  4. I think this internet site has some rattling superb information for everyone. “Variety is the soul of pleasure.” by Aphra Behn.

  5. There’s noticeably a bundle to find out about this. I assume you made sure nice points in features also.

  6. I genuinely enjoy examining on this site, it holds good blog posts. “A short saying oft contains much wisdom.” by Sophocles.

  7. Nice blog! Is your theme custom made or did you download it from somewhere? A theme like yours with a few simple tweeks would really make my blog shine. Please let me know where you got your theme. Kudos

  8. Hmm it looks like your site ate my first comment (it was extremely long) so I guess I’ll just sum it up what I submitted and say, I’m thoroughly enjoying your blog. I too am an aspiring blog writer but I’m still new to everything. Do you have any points for newbie blog writers? I’d really appreciate it.

  9. Do you mind if I quote a few of your articles as long as I provide credit and sources back to your website? My website is in the exact same area of interest as yours and my visitors would genuinely benefit from a lot of the information you present here. Please let me know if this alright with you. Thanks!

  10. You really make it appear so easy with your presentation however I in finding this matter to be really one thing which I feel I would never understand. It kind of feels too complex and extremely vast for me. I am looking forward on your next submit, I will attempt to get the dangle of it!

  11. I’ve been surfing on-line greater than three hours today, yet I never found any interesting article like yours. It is pretty worth sufficient for me. In my opinion, if all website owners and bloggers made excellent content as you probably did, the web might be a lot more helpful than ever before.

  12. Fantastic site. A lot of useful information here. I am sending it to a few pals ans additionally sharing in delicious. And certainly, thank you for your sweat!

  13. I’ve been surfing on-line greater than 3 hours these days, but I by no means found any interesting article like yours. It’s pretty worth sufficient for me. Personally, if all website owners and bloggers made excellent content as you did, the web will be much more helpful than ever before. “Dignity is not negotiable. Dignity is the honor of the family.” by Vartan Gregorian.

  14. But wanna remark on few general things, The website design and style is perfect, the subject matter is really excellent : D.

  15. Thanks for your article on the traveling industry. I’d personally also like to include that if you are one senior thinking about traveling, it truly is absolutely important to buy travel insurance for golden-agers. When traveling, senior citizens are at high risk of getting a medical emergency. Having the right insurance plan package for the age group can look after your health and give you peace of mind.

  16. Howdy! I know this is kinda off topic but I was wondering if you knew where I could locate a captcha plugin for my comment form? I’m using the same blog platform as yours and I’m having problems finding one? Thanks a lot!

  17. Very good information. Lucky me I found your blog by chance (stumbleupon). I’ve saved it for later!

  18. Howdy, i scan your blog sometimes and that i own the same one and i was just wondering if you get a lot of spam comments? If so how do you forestall it, any plugin or anything you’ll be able to advise? i buy abundant lately its driving me mad so any assistance is very much appreciated.

  19. Good information. Lucky me I came across your site by chance (stumbleupon). I have book-marked it for later!

  20. Hello There. I found your blog using msn. This is an extremely well written article. I’ll be sure to bookmark it and return to read more of your useful info. Thanks for the post. I will definitely return.

  21. I’m extremely impressed together with your writing skills and also with the format in your blog. Is this a paid topic or did you modify it your self? Anyway stay up the nice high quality writing, it is uncommon to see a nice blog like this one today..

  22. Perfectly pent subject material , thanks for entropy.

  23. I really like it when folks get together and share opinions. Great blog, continue the good work!

  24. I couldn’t resist commenting. Well written!

  25. This is the right site for everyone who wants to understand this topic. You know a whole lot its almost tough to argue with you (not that I personally will need to…HaHa). You certainly put a brand new spin on a subject that’s been written about for a long time. Excellent stuff, just great.

  26. Greetings, I do believe your website could be having web browser compatibility problems. Whenever I take a look at your website in Safari, it looks fine but when opening in I.E., it’s got some overlapping issues. I merely wanted to provide you with a quick heads up! Aside from that, great site.

  27. Hi there! This article could not be written any better! Looking at this article reminds me of my previous roommate! He always kept preaching about this. I’ll forward this article to him. Fairly certain he will have a good read. I appreciate you for sharing!

  28. It’s hard to come by educated people for this subject, but you seem like you know what you’re talking about! Thanks

  29. Good day! I simply wish to give an enormous thumbs up for the good information you will have here on this post. I can be coming again to your weblog for more soon.

  30. I’ve been absent for some time, but now I remember why I used to love this site. Thank you, I’ll try and check back more frequently. How frequently you update your site?

  31. Of course, what a splendid blog and educative posts, I definitely will bookmark your blog.All the Best!

  32. Oh my goodness! Impressive article dude! Many thanks, However I am having problems with your RSS. I don’t know why I am unable to subscribe to it. Is there anyone else getting similar RSS issues? Anyone that knows the solution can you kindly respond? Thanks!!

  33. Hello, you used to write great, but the last few posts have been kinda boring¡K I miss your tremendous writings. Past few posts are just a little out of track! come on!

  34. Great web site. Plenty of useful information here. I am sending it to a few buddies ans also sharing in delicious. And naturally, thanks to your sweat!

  35. A powerful share, I simply given this onto a colleague who was doing slightly analysis on this. And he in actual fact purchased me breakfast as a result of I found it for him.. smile. So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to debate this, I really feel strongly about it and love studying more on this topic. If doable, as you turn into expertise, would you mind updating your blog with extra particulars? It is highly useful for me. Massive thumb up for this weblog post!

  36. I couldn’t resist commenting. Well written!

  37. I truly love your site.. Pleasant colors & theme. Did you create this amazing site yourself? Please reply back as I’m looking to create my own personal site and want to find out where you got this from or exactly what the theme is named. Cheers.

  38. Spot on with this write-up, I really believe this web site needs a great deal more attention. I’ll probably be back again to read more, thanks for the info!

  39. I’m very happy to find this great site. I need to to thank you for ones time for this fantastic read!! I definitely loved every bit of it and i also have you book-marked to look at new information in your website.

  40. Hello there! This article couldn’t be written any better! Looking at this article reminds me of my previous roommate! He continually kept preaching about this. I am going to send this information to him. Fairly certain he’ll have a great read. Thank you for sharing!

  41. Hi! I could have sworn I’ve been to your blog before but after looking at some of the posts I realized it’s new to me. Nonetheless, I’m certainly pleased I discovered it and I’ll be bookmarking it and checking back often!

  42. Next time I read a blog, I hope that it does not disappoint me just as much as this one. After all, Yes, it was my choice to read through, but I actually believed you would have something helpful to talk about. All I hear is a bunch of complaining about something that you can fix if you were not too busy searching for attention.

  43. Great site. A lot of helpful info here. I¡¦m sending it to a few friends ans additionally sharing in delicious. And certainly, thank you for your sweat!

  44. I’d like to thank you for the efforts you’ve put in writing this blog. I really hope to see the same high-grade content from you later on as well. In fact, your creative writing abilities has motivated me to get my very own site now 😉

  45. Hello there! This article couldn’t be written much better! Reading through this post reminds me of my previous roommate! He constantly kept preaching about this. I most certainly will forward this article to him. Fairly certain he’s going to have a great read. Many thanks for sharing!

  46. wonderful put up, very informative. I ponder why the other experts of this sector do not realize this. You should continue your writing. I’m sure, you’ve a great readers’ base already!

  47. Everyone loves it when folks come together and share opinions. Great blog, stick with it!

  48. Hi there! This article could not be written much better! Looking at this article reminds me of my previous roommate! He continually kept preaching about this. I am going to forward this article to him. Fairly certain he’ll have a good read. I appreciate you for sharing!

  49. Oh my goodness! Incredible article dude! Many thanks, However I am having difficulties with your RSS. I don’t understand the reason why I cannot subscribe to it. Is there anybody getting similar RSS problems? Anybody who knows the solution can you kindly respond? Thanks!!

  50. I simply want to mention I am just new to blogging and site-building and definitely loved you’re website. Probably I’m planning to bookmark your blog post . You definitely have really good articles. Appreciate it for revealing your web-site.

  51. I am sorry, that has interfered… I understand this question. It is possible to discuss.

  52. I’m very happy to find this website. I need to to thank you for your time due to this wonderful read!! I definitely enjoyed every bit of it and i also have you saved as a favorite to check out new stuff on your site.

  53. bookmarked!!, I love your website!

  54. Excellent article. I definitely love this website. Continue the good work!

  55. Hi there. I discovered your web site by means of Google even as looking for a comparable matter, your web site came up. It appears great. I’ve bookmarked it in my google bookmarks to come back then.

  56. It’s difficult to find experienced people on this subject, but you sound like you know what you’re talking about! Thanks

  57. I just needed to say that I found your internet site via Goolge and I am glad I did so. Keep the good work and that i will make sure to bookmark you for when I have more spare time from the books. Thanks a great deal!

1 Trackbacks & Pingbacks

  1. UK Chat

Deja tu comentario

Tu dirección email no será publicada.


*